Shipping policy

Last Updated: 5/2/2026

Thank you for shopping with Boharatna. We carefully prepare and pack our products to make sure your order arrives safely and in good condition.

Order Processing Time

Orders are usually processed within [1–3 business days] after payment is confirmed. Business days do not include weekends or holidays.

During busy seasons, promotions, or holidays, processing times may take longer. If there is a delay with your order, we will contact you using the email or phone number provided at checkout.

Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on your delivery address, order weight, package size, and the shipping method selected.

Estimated delivery times are shown at checkout when available. Delivery times are estimates only and may be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Shipping Carriers

We may ship orders using trusted carriers such as USPS, UPS, FedEx, DHL, or other available shipping providers depending on your location and the best shipping option for your order.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available. Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout. Boharatna is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address mistake, please contact us immediately at info@boharatna.com. We will do our best to update the address before the order ships, but we cannot guarantee changes after an order has been processed.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the shipping carrier, delivery is managed by the carrier. Boharatna is not responsible for carrier delays, lost packages, or packages marked as delivered but not received.

If your tracking shows that your package was delivered but you did not receive it, please check with your household members, neighbors, building office, mailroom, or local carrier office. You may also need to file a claim directly with the carrier.

We will do our best to help you with the carrier claim process when possible.

Damaged Orders

Please inspect your order when it arrives. If your package or product is damaged, contact us immediately at info@boharatna.com with your order number and photos of the damaged package and items.

We will review the issue and work with you to make it right when possible.

Missing or Incorrect Items

If you receive the wrong item or something is missing from your order, please contact us within [3–7 days] of delivery at info@boharatna.com. Please include your order number and photos of the items received.

International Shipping

We currently ship to Egypt.

International orders may be subject to customs duties, taxes, import fees, or local charges. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.

Boharatna is not responsible for delays caused by customs processing or import restrictions in the destination country.

Food Product Shipping Notice

Boharatna sells spices, herbs, seasonings, and food-related products. We package our products carefully, but customers should inspect all items upon delivery. Do not use or consume any product if the packaging appears opened, damaged, contaminated, or unsafe.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@boharatna.com. We cannot guarantee cancellation once an order has been processed, packed, or shipped.

Contact Us

For questions about shipping, tracking, or delivery, please contact us:

Boharatna
Email: info@boharatna.com