Refund policy
We have a 2-day return policy, which means you have 48 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@boharatna.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@boharatna.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We will evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including:
- Perishable goods (such as food products)
- Opened or used items
- Custom or personalized products
We also do not accept returns for:
- Sale items
- Gift cards
If you have any questions about your item, please contact us.
Exchanges
The fastest way to get the item you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, your refund will be issued within 3–5 business days.
For Cash on Delivery orders, refunds may be issued via:
- Bank transfer
- Mobile wallet
- Store credit
If more than 10 business days have passed since your refund was approved, please contact us at info@boharatna.com.